Holiday Inn Express Shanghai Gongkang By IHG

Is a set standard, don't have to worry about breakfast which can be difficult in this side of the world if you don't speak the languageClean, beds, comfortable, it almost doesn't matter where you are. There is holiday Inn express

Location is close to subway but outside the inner circle of the city where everything happens. Subway closes early around 10 or so. Also the key to the room is needed for electricity to work in your room. So your room is an oven every time you arrive

Breakfast was very nice and comfortable beds.

Tried to charge us for a an extra bed despite making the reservation for 5 people and then only providing 4 small beds. Also very far from the centre.

Very nice breakfast and comfortable beds.

Tried to charge us for an extra bed after only providing 4 beds despite making a reservation for 5 people. Also very far from the centre of Shanghai.

the location of the facility is ok, but everything else in the facility is not as I expected, bad internet, they said they have a smoking room but there is no such room, bad food.

I don't think anything could be better, they don't speak any foreign language, communication is very difficult, they give wrong information

No Plans of going back there

Bedsheets are NOT clean. My kids had insect bites

Breakfast is helping us to get food.

Some room smoke smells, and odours carpet

It is difficult to keep property clean when it is outdated. We lived in a room has odorous carpet.

Nothing I like.

The location is bad. Very far from everything. The room is like a motel room. The breakfast area looks like a student's cafeteria. No restaurant inside ......

The breakfast was good. They offered a variety of food and enough seating. The front desk ladies were nice. There were food options within walking distance.

One of the main reasons I booked the hotel was because it said it had a shuttle from the Pudong Airport and had wifi. There was no shuttle available to us and when I tried to call to get help, I was hung up on three times before I was able to speak to someone. The wifi was also bad. One of our rooms smelled like smoke and the beds were extremely stiff. I was extremely dissatisfied with these factors.

Hotel is in a quiet location, yet convenient to public transportation and commercial.

I stayed 7 days in Holiday Inn, Shanghai Gongkang, from January 20-25 and 28-30. The breakfast was fine, but the service was weird. Workers with aprons were busy between kitchen and buffet tables while the hotel staff members who waring navy blue suits were running or chatting in groups in buffet area as if no one else around. In front of the noodle/wonton stall, a middle-aged male staff in navy blue suit was waiting for his wonton being cooked. A young female staff was taking small steps towards him cheerfully:”Oh, my uniform pants are too short. Pleas help me stretch them”. To my surprise, the male staff hesitated for a while and then bent down and did as asked. The female staff turned around 360 degrees swinging her buttock left and right, and complained:” Look, the waist does not fit either!”. Judging from the attitude of other staff towards the man, I believe he is a hotel official.Next morning, the temperature was about -6 Celsius outside. I poured a bowl of soy milk and walk towards the kitchen entrance looking for a microwave. A staff who was busy with smartphone raised her head asking if I need help. I realized she was the short pants staff I had seen at breakfast. She took the bowl and went to the kitchen.I noticed her placing the bowl on the counter and continuing to play on her phone. I returned to the dining room and finished my breakfast slowly. She eventually showed up and walked past my table. I was completely ignored. I stopped her. She looked confused:”Yes, sir?”. “Is my soy milk heated?”. “Oh, I forgot. Wait a minute.” She went back to the kitchen. I asked one of the apron servers for the staff’s name. “She is our supervisor”, the server responded. I left without drinking soy milk.The hotel staff need undergo professional training.The hotel elevators require a room card to reach the room floor. The sensor of the central elevator malfunctioned and it took us and one of the staff member a while to get it working.

Bedroom was very big, nice shower and offer tea and coffee. The metro was around 50m from the hotel.Just talking about breakfast, it has a lot of choises but only for Chinese people. Don't get me wrong, the food was good but it's not European breakfast. You have noodles, a lot a fries and vegetables but you don't have fruit at all. Almost no bread, no cereals and yogurts.

Let's start with the reception. In booking says they speak English but it's not true. Speaking through a device translator its not speak English. Other thing about reception is that they are not helpful at all. People on the street are nicer then them. Even with this language barrier they help more them the reception of this hotel. Other thing that made me very angry was the money exchange that in booking, again, they said they have that service but they don't have which made me go to a bank and spend there 3h just to exchange money. Unacceptable!To finish, at check-out, we delivered the key to the girl and she simply said "ok ok" and wave her hand like "go away". Very very rude! Probably the worst reception I have deal with.

The staff were helpful especially the one checking us in. Even though there is a language barrier but they have the pocket translator to help ease the process. All staff were amazing, front desk, the coffee house, the cleaners were absolutely delightful. A walking distance for places to eat (5 mins walk) Starbucks, neighborhood mall, a park, etc.Breakfast buffet is great, local food consist of Congee, Noodles, Fried rice and some dim sum. We stayed for 6 nights and tried all!

The location is quite a distance from the city butnot so bad. The train station is nearby. The nearest is Hulan Rd. station. Literally like few minutes walking distance to the hotel.

Noiseless

Small bed size and a little far from metro station

The location is good. A lot of stores around, banks and cafes.The view from my window was sooo magnificent, I love looking at cars passing by. The staff is very caring, very polite: they fixed the broken safe box.There's always two fresh bottles of drinking water on a sink and new hygiene supplies.Nice breakfasts, everything was fresh and delicious.

Unfortunately, there's a mini list of the things I didn't like:1. The very first moment I walked into the room after arriving, there was a light cigarette scent and the lights were on. Probably someone in nearby rooms was smoking, and the smell went through the ventilation to my room. This had happened for, I think, two days in a row. 2. Safe box. The door was open, but the latch was out, so i wasn't able to close it. Staff had to change my box to the one from another room. Not their fault, some visitors can be quite inattentive.3. Bathroom door was TOO TIGHT, I couldn't close it. Rubber gasket on the edge of the door was too solid and hard. It's not that big of a deal, just annoyed me a little bit. 4. The sink plug also worked pretty badly. It got stuck at one point, I couldn't open it. I don't know, maybe I was just being stupid, but it's worth of mentioning.5. No trashbags in the bins. I was in two Holiday Inns in Beijing, and they both had two separate bins for recyclable and residual waste in the room, they were marked differently; they also had bags inside of them. Usually only outside garbage bins don't have bags in them, but inside..? Who knows, maybe it's just a "saving environment" thing.

Superb

No refrigerator even though space provided

Staff were very helpful

The room smelt of stale smoke

Good

Would be better if have VPN to use Whatsapp

Breakfast poor.

More items for international guests

Very good

Too warm in the room

Good